Archive for March 2011
How important is the restaurant in front of house customer service?
March 28, 2011 | 
Author Great food, great location and excellent customer service. If all these three elements together, you are truly providing great value for money. The rest is marketing the restaurant.
Getting customer service right can help to overcome some deficiencies in other areas. Your food tastes better with excellent service to customers and your site will be brighter with a smile. So even if your location and the food goes up to 80%, great customer service can help bridge the deficit.
What makes a great customer service? In other words, so the expectations of the customers’ needs.
As a restaurant owner, you are responsible for your training staff to the restaurant. Therefore, the responsibility, because you have a great service to offer: -
a) your customers, they deserve the best,
b) yourself, you’re proud of your restaurant and performance,
c) the employees, they deserve for their training and personal development to keep interested and motivated. E ‘in their interest to do their best, will be to increase their profitability and their tips, providing a quality service.
A satisfied customer advice and more frequent visits.
Where to start. However, there are organizations that specialize in training for our industry, but the first step must come from you, the owner. She has a clear idea of ??what your business ethos.
Make sure your entire staff, right down to PQ, you know your business message and working to achieve it.
Everyone is happy to do their job, if not, it’s your fault. Wow, this is a strong statement, but the truth of the matter is “is responsible for ensuring that employees are enthusiastic and committed to achieving the job satisfaction ‘. If you’re not happy, you know why, and correct.
Start open sessions with employees so that they can voice any concerns they have. If your team to work as a team, you win everyone, including customers. Creating an “open door policy” which means that people are not afraid to comment or express an opinion, clean air.
You can also win with your team and give suggestions. Do not forget them in the forefront, they recognize areas that could work smoothly.
Once you understand your employees, it’s time to bring in a specialty restaurant, an instructor with customer service. Talk to all potential candidates for this role, I suggest that what you want in your staff to encourage individuality. Not someone who will change into ‘Stepford Wives’,’ Hello, my name is Barbie and I’ll be your waitress tonight. ”
I am not suggesting that a statement is wrong, but there’s nothing worse than using a script that everyone follow word for word. When it comes to a situation that is not in the script, they can easily get lost and go into crisis.
Many large chains use a short script of customer service, a number of other highly successful is not so. The plus is that they exercise regularly, give less, tend to build robots.
For you to make money, provide a good education makes individuality and you’re on a winner.
Start now and you will see changes in your customer satisfaction results and net profit, in no time.
Posted in Restaurant Industry | 
Tags: business ethos, business message, customer advice, customers needs, deficiencies, excellent customer service, excellent service, frequent visits, great customer service, job satisfaction, open door policy, open sessions, performance c, personal development, pq, profitability, quality service, restaurant owner, three elements, truth of the matter | 
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Ordinary operations was more fertile women than men?
wholesale clothing is known for his return to profitable owing to the strong demand for clothing in the market. Clothing is one of the basic needs of life and demand in the market can never end. This is the reason why many merchants prefer to deal with such issues. If a distributor decides to open and operate any business of wholesale apparel, has a certain niche to choose for themselves. The three niches available for wholesalers to choose from are:
1. Dresses
2. Menswear
3. Clothing Kids’
It ‘s true that all three of these events bring huge profits for the wholesalers of clothing. But if we compare them we learn that women’s dress is more productive than men, and children’s clothes’. Let’s talk about ‘why it is so.
First, niche clothing is spinning more money because women are more likely to use a variety of costumes and accessories. The love of women with their clothes is great, and purchase frequency is high in comparison with men. Often there is a tendency among women, particularly if a suit is brought by them into a special occasion such as weddings, commitment ceremonies and birthday parties, do not like to wear it again. They like to stock their shelves with lots of clothes, wholesale t-shirts, pants, jackets, etc. .. in various colors and designs look beautiful and attractive. In addition, if the money women spend their first priority to buy clothes for themselves. On the other hand, when people have money to spend, their priorities are different. They like more information about tools, electronics and other components of this expenditure. This mania for women to wear new clothes seen daily in the clothing market with ease.
Secondly, unlike t-shirts wholesale, trade dress is heavily dependent on the fashion industry. An abrupt change in wholesale fashion can cause suffering, if not vigilant and active about the latest trends and styles of clothing. But on the other hand, these changes also follow the sudden demand for clothing in the market. If we look at the changing trends, we can easily see that the trends of clothing more abrupt than men to changes in women. These clothing wholesalers pressure adjustments in the production of new styles and designs and earn huge for them. This is one of the reasons why women’s clothing men’s clothing is more fertile.
Although women’s clothing is also more productive than men because of high liquidity, but also requires a good skill, experience and hard work to build the momentum to gain more profit.
Posted in Retail | Tags: abrupt change, birthday parties, clothing kids, clothing market, commitment ceremonies, fashion industry, latest trends, menswear, money women, niche, niches, shelves, special occasion, trade dress, wholesale apparel, wholesale clothing, wholesale fashion, wholesale t shirts, wholesale trade, wholesalers | Comments Closed
Keep Your Image Powerful Flower Shop
The more you shop with flowers in the public eye, the more effort will be useful. Maintain a positive, energetic energy around your flower shop helps a lot. Always optimistic, confident in your image when you shop and in the community. Are you still in line with local business listings. Here are five things to do to put a shop in a more progressive and to help reach new segments of the local community. Never think that just because the flower shop doors open for business, that “everyone” knows that you are open and the location of your store. Apple marketing your business will always be in your job description.
1.) Join your local Chamber of Commerce. Familiarize yourself with the Chamber of Commerce will support local businesses like ghosts. They may recommend a florist reputation. Join the Chamber of Commerce gives credibility to the company you are promoting. The Chamber of Commerce is also known for its business meeting “in which new businesses are introduced into the community to maintain. Participating in these meetings and to support other local businesses. With the support of other local businesses, you support.
2.) Investing in advertising. Not only does this on a whim. Imagine an advertising budget for each fiscal quarter or year, all your needs. Calendars, pens with your name on them, are examples. So do not feel bad when your bank to take the pen case. Them that you want. It has all the relevant information. Do not skimp on your business cards. Make sure your cards are creative and reflect your corporate image.
3.) Know the primary and plan trips to your flower shop. This would be very productive to promote your store. The visit is not long. Plan an activity such as hoarding or a plant to start making a small vase. Children learn quickly. You can learn a lot from watching how the children or plant design. The schools will always be an important part of your promotion. Meet the staff of your local schools to know.
4.) If you are a school community where they work, become familiar with their duties. You may be able to design a flower or a workshop to teach how to work with plants. Meet the staff and departments of the college or university. A florist can teach a class of women at the seminar in their college. Excite people to talk to. They store the materials for their project. Stellar way to express yourself and your flower shop!
5.) Take an ad in the local cinema. Many theaters have ads from local businesses to post the presentation begins. This is a very excellent way to keep your business reputation. Think of all the people who go to the movies, young and old, the generations present and future generations. Around the holidays a special offer. Call your cinema to see how to get started.
Posted in Retail | Tags: business cards, business meeting, chamber of commerce, corporate image, fiscal quarter, hoarding, job description, local business listings, local businesses, local chamber, local community, local schools, new businesses, pen case, plan trips, public eye, shop doors, vase, whim | 1 Comment »